Exam MB2-708 Microsoft Dynamics CRM Installation

Published: December 23, 2014
Languages: English, Chinese (Simplified), Japanese
Audiences: IT professionals
Technology: Microsoft Dynamics CRM
Credit toward certification: Specialist

Skills measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification program.

If you have concerns about specific questions on this exam, please submit an exam challenge.

If you have other questions or feedback about Microsoft Certification exams or about the certification program, registration, or promotions, please contact your Regional Service Center.

Install and configure Microsoft Dynamics CRM (30–35%)
Identify system requirements and required technologies
Identify editions and licensing options for Microsoft Dynamics CRM on-premises; identify required and optional technologies (Active Directory, IIS, SQL Server, Microsoft SharePoint, Exchange Server, Secure Token Service); identify SharePoint, web application, and mobile device requirements; identify language and currency support; identify Microsoft Dynamics CRM server roles and role groups; Active Directory modes; explore SureStep planning
Install Microsoft Dynamics CRM Server
Identify Microsoft Dynamics CRM Server hardware and software requirements and SQL Server and SQL Server Reporting Services requirements, identify components installed during server setup (folders, web components, services, Active Directory groups, SQL Server components), identify other software installed, identify IIS considerations, install required rights, perform install on a single server and multiple servers (front-end and back-end server roles), troubleshoot installation, perform post-installation tasks, install Microsoft Dynamics CRM Server by using the command line, load sample data, install language packs, uninstall Microsoft Dynamics CRM Server
Install Microsoft Dynamics CRM reporting extensions
Explore SQL-based and fetch-based reports, identify installation requirements, install reporting and report authoring extensions
Upgrade to Microsoft Dynamics CRM 2015
Identify upgrade strategy, planning, and paths; identify components supported for upgrade and not supported for upgrade; identify Microsoft Dynamics CRM editions and versions supported for direct upgrade; plan for merging of base and extension tables; upgrade editions of Microsoft Dynamics CRM not supported for direct upgrade; upgrade other components (Email Router, Microsoft Dynamics CRM Client for Outlook)

Configure and manage Microsoft Dynamics CRM (30–35%)
Manage Microsoft Dynamics CRM with the Deployment Manager
Identify deployment administrators, manage organizations (create, disable, delete, edit, and import), manage servers in the deployment, modify web addresses, identify the redeployment process and Active Directory considerations, manage Microsoft Dynamics CRM by using Windows PowerShell
Configure email management
Explore the role of the Email Router; identify Email Router components and hardware and software requirements; configure supported email systems, automatic email tracking (smart-matching and tracking token), incoming and outgoing message options, and individual mailbox and forward mailbox monitoring; install the Email Router and the Rule Deployment Wizard; configure the Email Router; perform Email Router administration tasks (approve email addresses); explore supported scenarios for server-side synchronization; configure server-side synchronization
Implement Microsoft Dynamics CRM for Outlook
Identify client for Outlook hardware and software requirements, identify deployment methods (manual, group policy, System Center Configuration Manager), configure Microsoft Dynamics CRM for Outlook, install by using the command line, configure offline capability, identify compatibility of Microsoft Dynamics CRM Client with Microsoft Dynamics CRM Server

Maintain and extend Microsoft Dynamics CRM deployments (30–35%)
Configure an Internet-facing deployment
Identify IFD and SSL certificate requirements; configure required DNS entries; explore claims-based authentication; use AD FS as the Secure Token Service; configure claims-based authentication, an Internet-facing deployment, and Service Principal Names (SPNs); establish federation across domains
Maintain and troubleshoot a deployment
Manage service accounts and system jobs, manage disaster recovery, implement Volume Shadow Copy Service (VSS) support, manage SQL databases and data encryption, identify troubleshooting steps, configure tracing, install update rollups, use the Best Practices Analyzer
Implement high-availability options
Deploy multiple Microsoft Dynamics CRM servers, implement Network Load Balancing (NLB), install a SQL Server cluster

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QUESTION 1
You need to configure email synchronization for a Dynamics CRM 2015 user.
Which record should you modify?

A. Contact
B. User
C. Account
D. Mailbox

Answer: B

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QUESTION 2
You have a deployment of Dynamics CRM 2015.
Your company hires five new employees. Each employee is given a new client computer that runs Windows 8.1 and has Microsoft Outlook 2013 installed.
You need to instruct the employees on how to install Microsoft Dynamics CRM for Outlook as quickly as possible.
What should the employees do first?

A. Start the Add or remove programs applet.
B. Launch the Windows Store.
C. Connect to the Dynamics CRM web application.
D. Manage the COM add-ins.

Answer: A

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QUESTION 3
Which statement correctly describes the backup and restore capabilities of Microsoft System Center 2012 for Dynamics CRM 2015?

A. System Center 2012 can use the VSS writer to back up the Microsoft SharePoint Server 2013 databases used by Dynamics CRM 2015.
B. System Center 2012 can provide automatic failover of the Dynamics CRM 2015 databases.
C. System Center 2012 can be used to perform granular restores of individual objects in Dynamics CRM 2015.
D. System Center 2012 can be used to back up the databases used by Dynamics CRM 2015 while users are connected to the organization.

Answer: A

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QUESTION 4
You have a deployment of Dynamics CRM 2015.
A manager at your company uses Microsoft Dynamics CRM 2015 for Outlook.
The manager stores a large amount of offline data, but the new data is NOT available offline.
You need to ensure that the new data added to Dynamics CRM 2015 is available to the manager offline.
What should you do?

A. Upgrade to Microsoft SQL Server Express 2014.
B. Defragment the hard disk drive of the manager's computer.
C. Modify the Offline Synchronization Filters for Outlook.
D. Modify the Outlook Synchronization Filters.

Answer: B

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QUESTION 5
Which statement correctly describes connectivity to Dynamics CRM 2015 by using a Network Load Balancing (NLB) cluster?

A. All Dynamics CRM 2015 servers that are members of the cluster must have the same IP address.
B. All Dynamics CRM web application clients will connect to a management IP address that is in the same subnet as the Dynamics CRM 2015 servers.
C. All Dynamics CRM 2015 servers that are members of the cluster must have the Failover Clustering feature installed.
D. All Dynamics CRM web application clients will connect to a virtual IP address that redirects connections to several Dynamics CRM 2015 servers.

Answer: C

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Exam MB2-703 Microsoft Dynamics CRM 2013 Customization and Configuration

 Published: January 24, 2014
Languages: English, Chinese (Simplified), French, German, Japanese, Spanish
Audiences: IT professionals
Technology: Microsoft Dynamics CRM 2013
Credit toward certification: MCP, Microsoft Specialist

Skills measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification program.

If you have concerns about specific questions on this exam, please submit an exam challenge.

If you have other questions or feedback about Microsoft Certification exams or about the certification program, registration, or promotions, please contact your Regional Service Center.

Create and customize solutions (10-15%)
Plan for customization
Differentiate between configuration, customization, extending, and development; design appropriate customizations
Manage solutions
Understand business requirements, understand the benefits of Solutions, create Solutions, export managed and unmanaged Solutions, import Solutions, specify a Publisher, work with multiple Solutions, describe Solution components, describe component dependencies
Manage customizations
Describe customization concepts for entities, fields, forms, views, and charts; publish customizations

Customize entities and entity relationships (10-15%)
Create custom entities
Describe entity customization concepts; create entities; configure display names, plural names, and schema names; configure entity ownership; create Activity entities; set primary fields
Manage custom entities
Configure entity properties (including display areas, communication and collaboration options, fixed properties, data services options, Outlook options, mobile options, multi-entity searches, and auditing); modify custom entities; delete custom entities; describe dependencies
Describe entity relationships
Describe one-to-many, many-to-many, and manual many-to-many relationships; describe special many-to-many relationships (such as marketing list members, queue items, follows); describe supported and unsupported relationships; describe cascading behaviors (Assign, Share, Unshare, Reparent, Delete)
Manage entity relationships
Create entity relationships, map fields, manage Connections and Connection Roles

Customize fields (10-15%)
Create custom fields
Describe field customization concepts, create fields, configure data types, select display formats
Configure field properties
Configure Requirement level; configure Searchable, Audit, and Field Security properties
Manage custom fields
Modify custom fields, configure local and global option sets, configure status fields, describe dependencies, delete custom fields, audit fields

Manage forms (10-15%)
Create and edit forms
Identify updated system entities, describe tab and section structure, add form fields (including special cases, such as composite fields), add subgrids (focus on new features), add Notes controls, add other components (spacers, Web Resources, IFrames), modify related entity navigation, preview form customizations
Manage multiple forms
Configure Quick Create forms, create Quick View forms, specify form order, assign roles to forms, configure mobile form views

Manage views (10-15%)
Customize system views
Differentiate between system, public, and personal views; create Advanced Find views; create Associated views; create Lookup views; create Quick Find views
Create and configure views
Copy existing views, create custom views, build queries, add fields to views, arrange fields, configure field properties, sort fields, set the default public view, disable views, delete views

Create and customize charts and dashboards (10-15%)
Create charts
Understand chart design considerations, describe chart types and options, add series and categories, choose chart views, identify fields available for use in charts, create system charts and personal charts, include fields from parent entities
Reuse charts
Export and import charts, convert personal charts to system charts, convert system charts to personal charts
Create system dashboards
Differentiate between system dashboards and personal dashboards, configure components, create lists (views), display charts

Manage security (10-15%)
Describe security concepts
Describe Business Units, describe Microsoft Dynamics CRM security features, describe privileges and access levels
Configure field-level security
Create field security profiles, define field permissions, add field permissions, assign field security profiles to users and teams
Manage access
Manage users and teams, configure sharing; manage Security Roles for users and teams, create Access Team Templates, add Access Team subgrids to forms
Manage auditing
Enable entity-level auditing and field-level auditing, review audited events, control access to audit data

Manage business processes and rules (10-15%)
Manage business process flows
Describe business process concepts, including steps and stages, built-in business processes, custom business processes, entities that participate in business processes, and spanning entities; create business process flows; define stages and steps; switch business processes; control access to business process flows; describe the effect of field security on business process flows
Manage business rules
Create business rules, configure conditions and actions, enable rules for forms

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QUESTION 1
A custom entity is no longer required. What should you do before deleting the entity?

A. Remove the entity from any required security roles.
B. Check whether the entity has any dependencies.
C. Reassign all the records in the entity.
D. Change the entity ownership to Organization.

Answer: B

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QUESTION 2
You are creating a customized Solution for a conference.
Each conference attendee can register for multiple sessions, and each session can have multiple registered attendees. Attendees complete surveys after each session. Surveys have custom fields.
Which relationship type should you use between attendees and session registrations to track surveys?

A. One-to-many (1:N) from session registration to attendee
B. One-to-many (1:N) from attendee to session registration
C. Native many-to-many (N:N) between attendee and session registration
D. Manual many-to-many (N:N) between attendee and session registration

Answer: D

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QUESTION 3
You need to add a new custom entity to a Microsoft Dynamics CRM database. Which three actions can you perform to achieve this goal? Each correct answer presents a complete solution.

A. Execute a workflow.
B. Import a Solution.
C. Run a dialog.
D. Create a new entity in the default Solution.
E. Import data.

Answer: A,B,D

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QUESTION 4
What type of relationship exists between the Marketing List entity and the Contact entity?

A. One-to-many (1:N)
B. Many-to-one (N:l)
C. Native many-to-many (N:N)
D. Manual many-to-many (N:N)

Answer: C

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QUESTION 5
You are using Microsoft Dynamics CRM Online.
You plan to create an entity named Project. The Project entity will have 15 custom fields.
Which two properties can you change after you create the entity? Each correct answer presents a complete solution.

A. Ownership
B. Number of fields
C. Define as activity entity
D. Display Name

Answer: B,D

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